Trade Terms

 

Policy Statement:
Ausee Machines & Tools is dedicated to bringing you high quality-to-price ratio engineering products.


Satisfaction Guaranteed:
We want you to be satisfied with every single purchase.
We use High Performance DSLR camera for photographing all our products on this website and in our catalogue in order to ensure the realness and quality of all photos. Nevertheless, since your monitor could be from a different manufacturer, or, runs on different setting, the brightness or contrast might vary.


Delivery:
Your order is important to us. We aim to dispatch within 2 working day, subject to stock availability.
Customer is responsible for providing correct information either on the website or through a telephone/facsimile purchase.

Delivery and Handling Charges:
Postage/Carriage fee represent part costs towards processing, packaging and postage/carriage.

Ausee Machines & Tools reserves the right on how goods are sent.
On exception, if the postage/carriage will not cover our costs, Ausee Machines & Tools reserve the right on letting the customer know there will be a further charge for freight before sending out any goods.


Australia ( Australian External Territories not included )
The freight charge will be displayed when you proceed to check out. If the website show TBA for the freight, the weight and destination of this order falls outside our shipping calculation matrix, we will contact you about the freight charge.

New Zealand, Australian External Territory and Overseas:
We are able to arrange delivery of machines, accessories and tools for customers from New Zealand, Australian External Territories and Neighboring Countries. For other overseas countries, we are able to deliver accessories and tools only. Freight charge will be displayed when you proceed to check out . If the website show TBA for the freight, the weight and destination of this order falls outside our shipping
calculation matrix, we will contact you about the freight charge.

Can I add extra item to my existing order?
Unfortunately, you cannot add further items to an order that has already been placed, and you will need to place a second order.

Returns & Replacements Policy:

We want you to be completely satisfied with your purchase. We accept returns for both defective products and non-defective products (such as change of mind or incorrect ordering) under the following conditions:

• Return Window: Customers must contact us to request a return within 14 days from the date of delivery.

• Item Condition: For general or change-of-mind returns, items must be unopened, unused, in their original packaging, and in a completely resalable condition. Proof of purchase must be provided.

• Exclusions: Ausee Machines & Tools does not accept returns or issue refunds for used consumable items (such as cutting tools, cutting fluid, blades, or gears) unless they are found to have a manufacturing defect.

How to Return Your Item:

1. To initiate a return, please contact us within the 14-day window via phone or email.

2. We operate a "return to base" policy. All items must be securely packaged and returned to our warehouse. Ausee Machines & Tools is not liable for items lost or damaged in transit.

Return Shipping Fees:

• For Change of Mind / Customer Error: All return carriage and shipping costs are to be borne by the customer.

• For Defective, Damaged, or Incorrectly Sent Items: Please report the issue within 14 days of receipt. Upon receiving the item back, we will inspect the damage or fault. If a manufacturing defect or shipping error is confirmed, we will issue a full refund or replacement, including a refund of the prior agreed return shipping costs incurred by the customer. If no fault is found, a refund will only be issued if the item meets our standard "unopened and resalable" change-of-mind criteria.

Refund Processing:

Once your return is received and inspected, approved refunds will be credited back to your original method of payment within 3 business days.

Limited Warranty:
We warrant that for a period of 30 days ( time being of the essence ) from the date of delivery, products shall be free from defects in materials and workmanship under general use provided such product correctly installed and well maintained.
Warranty is non-transferable.
Warranty shall not apply to products that have been subject to misuse, abuse, neglect or improper storage, handling or maintenance.
Warranty shall not apply to products that have been dismantled by the user without our advice.
Warranty shall not apply to normal wear and consumable goods such as ( but not limited to ) batteries, belts, filters, cutting tools, lubricants, blades. Customer is responsible for understanding the limitation of the tools, accessories and machines.
Warranty automatically void if the products that have been altered, modified, tuned.


Credit Card Security:
All Credit/Debit Card transactions will be done by the banks application programming interface. Banks handle all the
legal aspects. We do not store/process any credit card details at all. We pass through a sale amount to the banks
server, the customer interacts with the banks interface, then we receive a message back from the bank interface
with either a successful or unsuccessful transaction.


Privacy Policy:
We want shopping for our products to be as easy as enjoying them.
Any personal information that you submit has a sole purpose of being used as a list of membership, which allows track business activities between you and Ausee Machines & Tools. All information is securely stored in our secure server.

We treat all information held about customers are strictly confidential. We will NOT sell or trade your personal information to any third party organization or individuals.

Disclaimer:
By purchasing from and browsing through this Website, you acknowledge and accept these terms and conditions.
Terms & Conditions do not affect the customers' Statutory rights.
Ausee Machines & Tools is not responsible for the content available on any other websites linked to ausee.com.au.
Access to any other websites linked to this website is at the user’s own risk.
These terms and conditions constitute the entire agreement between Ausee Machines & Tools and the purchaser, and shall be governed by and construed according to the laws of the State of Victoria and Australia. Ausee Machines & Tools is a registered business name of Ausee Pty. Ltd.

Ausee Machines & Tools reserve the rights to revise any of these terms and conditions at any time.