Machine Warranty

Limited Warranty for Machines:
Definition: A Machine is a device powered by electric motor and with a power cord.

We operate a return to base policy for machines and machine parts. This means carriage costs for return and re-delivery of machines and machine parts are to be borne by the customer.

Warranty not transferable.

For the time being, all machines we sell are for hobby use only. Warranty is void if the machine has used for commercial, industrial, or any other business purpose.

We warrant that for a period of 12 months from the date of delivery, machines shall be free from defects in material and workmanship. The warranty covers replacement of, but not installation of any machine parts fail during the warranty period.

Warranty shall not apply to products that have been subject to misuse, abuse, neglect, or improper storage, handling, or maintenance.
Warranty shall not apply to normal wear and consumable goods such as ( but not limited to ) plastic gears, batteries, belts, filters, cutting tools, lubricants, blades. The customer is responsible for understanding the limitation of the tools, accessories, and machines.
Warranty shall not apply to machines that have been dismantled by the user without our advice.

The defective parts must be returned to Ausee Machines & Tools with inbound carriage prepaid. We will inspect the same for the damage/fault once we receive the parts. If we agree to the customer's observation, we will replace or repair the part and send it back to the customer at no charge. If we disagree with the customer's observation, we will contact the customer to find a satisfactory solution.

Returns & Replacements Policy:
We operate a return to base policy. All carriage costs for return of goods are to be borne by the customer.
In the even of return, first, the customer is requested to contact us within 7 working days of receipt of goods. We will give you a full refund if the item is unopened in original packaging and in a condition to be sold again.

When your product warranty expires, you can obtain product service on a material basis at Ausee Machines & Tools, at the
current rates for parts apply.